Help Topics for Directors

Sound Starts to play but after a long wait / No Sound
Page and Resume Load Speed

Help Obtaining a User name and Password
Teachers Resumes and Transcripts

1. Sound Issues

Sound can take from 10 seconds to 1 minute to start and is affected by slow connection speeds or a reduction in available bandwidth from your internet during peak usage times. Be sure to click in the middle of the start-button two times to start the recording. Repeating the double clicking can have a positive effect on the start of the recording.

Intermittent speech during playback is caused by slow connection speeds or the fact that other people are sharing your network. Intermittent sound can also be caused by reduced bandwidth during the peak usage hours of your internet provider's servers. All this can be frustrating and we wish there was a way around it. Should you be experiencing intermittent speech during playback you only need wait until the entire recording has played and then click the play button again and the sound will play without interruption from your hard drive.

No sound at all can be caused by your computer's sound being in the off position or the fact that the candidate has an error in their recording. We do review recordings and advise candidates if a problem exists.

Reproducing sound on the internet can be affected by many conditions beyond our control. Simply returning at a different time of day when fewer users are on line can produce markedly improved results.

2. Page Load and Resume Load Speed

Depending on the speed of your connection pages may load fast or slow. Please be patient and understand that photos and sound can be bandwidth intensive. Depending on the time of day you will note that the site performs differently. This is due to the number of users sharing your bandwidth at any given time. Should you experience slow page load please log off and try again at a later time when you are less likely to be sharing your connection with other users.


3. Help with obtaining a user name and password

To insure only school directors review candidates files we have incorporated a simple verification process.

To verify your position as school director we ask that you supply your phone number at school and also the URL of your school web site. Please open your school web site and copy and paste the URL of the homepage into the space provided on the sing-up form. For example: (www.whatever is in the display.com). We will contact you.

4. Teachers' Transcripts and Credentials

We do not take possession of teacher's documents. We advise teachers that if they do not alredy have their documents in hand they should apply immediately for sealed, official copies of their college transcripts and teaching credential. We also advise that teachers keep these documents in the original sealed envelopes they arrive in and be prepared to forward them by DHL or another courier service upon request. It has been explained that failure to have these documents in order and ready to ship may result in loosing a job offer to another candidate who is prepared.